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Orders & Payments
How to place an order?
How to receive an order notification?
How to check the status of an order?
Can I add more products to my order?
Can I change my address after ordering?
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What if my payment fails?
What are the additional charges for COD order?
How can I pay for my order?
Can I pay online when my COD order arrives?
Can I Gpay or payTM you and order on WhatsApp?
Shipping & Tracking
How long does it take to deliver an order?
Can I get my order delivered faster?
Are there any additional shipping charges?
What if my order says delivered, but I haven't received it?
How to track my order?
What to do if my order is undelivered OR returned to origin?
Returns & Exchanges
What is the exchange policy?
How do I place an exchange request?
When will be my to-be-exchanged product picked back?
When will I get my exchanged product delivered?
In what cases can I exchange my product?
Returns & Refunds
What is the return policy?
How to create a return request?
When will be my to-be-returned product picked back?
When will I get my refund after my product is picked back?
When will I get my refund, when my order is cancelled before shipping?
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I am an influencer, how do we collaborate?
I am a wholesaler, how do we collaborate?
I am a stylist, how do we collaborate?
How can I subscribe to your monthly goodie box (if any)?
Will the size fit me?
Why am I unable to shop online?
What are all charges included in placing an order?
Can I get my order gift wrapped?
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by Freshdesk Support Desk